March 2008

Iron, the de Young, and Getting San Francisco to Notice You

How do you brand an organization that embodies a pioneering spirit that’s almost antithetical to branding itself? An organization of such startling originality, it builds its home out of copper to resemble a vision of the future Buckminster Fuller would have been proud of.

Our brief was to help determine a cohesive strategy for the de Young museum and develop an integrated campaign to help drive traffic back through the plate glass doors. Not an easy charge. We had to ask ourselves, what characterizes the de Young? And even San Francisco itself? The short story: audacity, creativity and, of course, originality. The beauty of the de Young campaign was realized through its simplicity. A detailed grid was used across all printed materials to capture the multifaceted nature of the organization and it’s stunning collection. A stark black background allowed the art and typography to vividly standout, while the flexibility of the grid allowed us to pair art with nature and stunning architecture – a literal vision of the museum’s character.

The media run painted the streets of San Francisco with Street Banners and Cable Car Wraps. For those who were unable to visit the city during this “aesthetically enriching” (thanks, Gavin!) media run, we also provided Rack Cards for local businesses and Print Ads in publications such as Los Angeles Magazine, San Francisco Magazine, and Diablo Magazine.

The result? In the four-month period after the launch of the de Young campaign, average monthly attendance rose by 12% (!!!). Audacity, creativity and originality at work.

Branding the Incomprehensible: The IT Company

We’ve all been there. You get to work, ready to start your day and your email is “down”. You don’t know how or why… just that it doesn’t work and you need it to. Now. The next logical step is to call your IT guy… right? Wrong. Past experience has taught you better. But after trying all of your usual inane tips and tricks you capitulate. You call the IT guy only to be told to try all the things you just tried.

So you can imagine our skepticism when Steven Johnson of Addison Ashley told us “My company’s not like that.” But once he told us how he ran the company and what he believed, our faith in the mythical can-do IT company was restored. And we set out to find the message and the voice that would do the same for the rest of the world. First, we defined the following key messaging points:

  1. Listening Skills – They actually find out the client needs and issues before they start work.
  2. Accountability – They do what they say they’re going to do, when they say they’re going to do it. (Eyebrows raise)
  3. Responsiveness – They know you wouldn’t be calling them just to say “hi”. So they get back to you right away… not several days later. If it’s urgent, within 30 minutes.
  4. Efficiency – They partner with key resources like internet and phone providers so they’re ready to move, or get your office set up within 3 days. Less if you need it.

From there, we built a “proof is in the pudding-backed brand.” And to add impact, we leveraged the fact that Addison Ashley really could put their money where their mouths were, by recommending they offer a “2-day test drive.” (A free trial, at no risk.)

Over the following months, we developed a complete identity system, including logo, stationery, brochure and a website that communicated all of this. Now, the next time your email goes down, you know who to call.